Privacy Policy

Privacy Matters

Co-matic Machinery Co., Ltd. and its affiliates (collectively, “Co-matic Machinery,” “we,” or “us”) appreciate the importance of our customers’ privacy, and commits to a number of methods to protect that privacy. The following discloses the information gathering and dissemination practices for information collected through the mail, wholesale accounts, and Co-matic.com (collectively, the “Co-Matic Services”).

Co-matic Machinery recognizes the importance of protecting the rights of its customers and users (collectively, “you”). The terms of use and privacy policy is intended to detail disclosure of methods used to:

  • collect customer and user information
  • use customer information for marketing and sales purposes
  • apply third-party services related to customer and user information
  • assure security of customer and user information is reasonably enforced
  • disclose consumer and user information
  • provide choices to the customer and user regarding your information.

Through use of Co-matic Services, you consent to the practices as described in the current version of this terms of use and privacy policy. Our privacy policy may be updated, so ensure that you stay up to date by reading it again so that you are informed of its present terms.

The date of the current version is: December 11th, 2012. This date will be repeated at the end of this terms of use and privacy policy.

Inquiries or concerns regarding the privacy or security of your information may be clarified by contacting us via e-mail at co-matic@co-matic.com.

Methods of Collection and Use of Non-Personal Information

Analytics Information. Through the use of third-party analytics tools (i.e. Google Analytics), we may collect non-personally identifiable information about your hardware devices (i.e. computer, table, or mobile device) when you access Co-matic Services. When visiting Co-matic.com (the “Site”), these tools may collect you’re the Internet Protocol (IP) address assigned to your device, your web browser software, referring web site, geographic location, and your actions and activity on our Site. The IP address in no way identifies your name, e-mail address, or other personal information. The information collected is used to diagnose problems with Co-matic Services and administrate the site.

Persistent Identifiers. We may use cookies, an alphanumeric file placed by Websites on hard drives or mobile devices for the purpose of recalling information about you during your use of the site or your subsequent returns. This is intended to provide a better experience for our Co-matic Services users, as cookies allow us to remember the contents of your shopping cart when visiting our content in Co-matic Services, so that you may purchase our products when you are ready.

Cookies may also collect information on numbers and frequency of visitors to Co-matic Services and their interactions. This is intended to measure and improve the user experience of Co-matic Services.

Cookies do not collect personally identifiable information. Cookies may remain on your hard drive or device after use of Co-matic Services. Web browsers may allow you to modify your settings to decline cookies. Please note that if cookies are declined by a device, you may not use it to access content on Co-matic Services that require your cookies to function properly.

Co-matic Machinery and our third party services may also other files such as web beacons or clear gifs to determine anonymous user response activity on advertisement and promotion display. We do not use these files to collect personally identifiable information.

Methods of Collection and Use of Personal Information

Personal Information You Provide. We may collect and store your personally identifiable information (i.e. your name, shipping address, billing address, email address, phone number and credit card number)  that you provide to use through use of our Site and Co-matic Services.  This is so that we may fulfill business requirements such as providing you with the services and products that you request from us.

For example, through order forms on our Site and in our catalog, and through signups for our wholesale accounts, we collect personally identifiable information necessary for shipping products that you purchase. We also may collect your financial information (i.e. credit card number and billing address) and your contact information (i.e. your email address, phone number and shipping address).

Personal Information from Other Sources. Information that you give us may be combined with other personally identifiable information (such as order history and demographic information) from third-party sources to make our marketing efforts more efficient. Examples of other information we receive from third-party sources include updated delivery and address information, which we use to correct our records and deliver your next purchase or catalog more easily.

Financial information that is collected is used to bill you for products that you request. Contact information from the order form is used to send orders and information about our company to you.

You may opt-out of receiving future mailings; see “How to remove your name from our mailing, sharing or email list” below.

If you register for email or if you provide your email address to us, we will send you emails. These emails will inform you of our launch of new products, of special sales, of promotional offers from our partners, or of issues we think may be important to you. If you currently receive our emails and do not wish to continue receiving them, please see the “How to remove your name from our mailing, sharing or email list” section below.

We use your shipping address to ship your products to you and to send catalogs and other mailings to you. We use your billing address, if different than your shipping address, to verify your billing information.

We never share our customer names or addresses, e-mail addresses or other personally identifiable information, other than to the extent described in the “Disclosures of Your Information” section below.

If you do not wish to receive catalogs or other mailings from us, please see the “How to remove your name from our mailing, sharing or email list” section below.

Disclosures of Personal Information About You

We do not disclose personal information about you to other companies, persons or agencies, except for the purposes described below:

Service Providers: We may employ other companies and individuals to perform certain services and functions on our behalf. Examples include operating and maintaining our Site, taking orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing consultation and assistance, distributing customer surveys, processing credit card payments, and providing customer service. These companies have access to personal information needed to perform their services or functions, but may not use it for other purposes.

For Your Protection and Ours: We may release personally identifiable information when we believe it is appropriate to comply with applicable law regulation, legal process, or governmental request; to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Co-matic Machinery, our customers, our employees or others.

Sharing: We may share your name and postal address with other reputable companies so they may send you catalogs about products of potential interest. We do not share credit card information or email address with these third parties. If you prefer that we not share your name and postal address with other companies, please see “How to remove your name from our mailing, sharing or email list” section below.

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have the opportunity to choose not to share the information.

How to Remove your Name from Our Mailing, Sharing or Email List

You may choose to receive or decline communications from us at the point where we request information about you. You also may use the following options for removing your information from our database so as not to receive future communications, or to no longer receive our service, or to not share your name and address with other companies.
1. You may send an email to co-matic@co-matic.com
2. You may send mail to the following address: Customer Service 473-16, San Feng Road, Houli, Taichung, Taiwan 42156
3. In commercial emails that we send you, you may use the “opt out” or “unsubscribe” option included in the email itself.

How to Correct Your Information on Our Mailing, Sharing or Email List

You have the following options for changing and modifying information previously provided.
1. You may send an email to co-matic@co-matic.com
2. You may send mail to the following address: Customer Service 473-16, San Feng Road, Houli, Taichung, Taiwan 42156

Protection of Personal Information

We want you to feel confident about using and making purchases through the Co-matic Services, and we are committed to protecting the personal information we collect. While we cannot guarantee security, we have implemented appropriate physical, electronic and managerial security procedures to help protect the personal information that you provide to us.

Children’s Privacy We do not sell merchandise for purchase by children via Co-matic Services. If you are under 18, you may use Co-matic Services only with the involvement of a parent or guardian. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.

External Links

If any part of Co-matic Services links you to other Web sites or mobile applications, those Web sites and mobile applications do not operate under this privacy policy. We recommend that you examine the privacy statements posted on those other Web sites and mobile applications to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy

We may update this privacy policy in the future. Updates to the privacy policy will be available in this document.

 

EFFECTIVE DATE: December 11, 2012

Contact us

CO-MATIC MACHINERY CO., LTD.

貝特機械股份有限公司

台灣(421)台中市后里區三豐路五段515號
No.515, Sec. 5, Sanfeng Rd., Houli Dist., Taichung City 421, Taiwan (R.O.C.)

TEL : +886-4-2556 7105

E-Mail : co-matic@co-matic.com

 

PRO-MATIC MACHINERY CO., LTD

廣特機械工業(廣州)有限公司

廣州市番禺區沙灣鎮青峰路1號
No.1, Qing Feng Road, Shawan, Panyu Dist., Guangzhou, China 511483

TEL : +86-20-34831196

E-Mail : pro-matic@co-matic.com

www.pro-matic.cn

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